General & Getting Started

1. How does Roomie Haven match me with potential roommates?
We use a mix of lifestyle filters (like cleanliness, smoking habits, and sleep schedules) and location preferences to show you the most compatible profiles. Think of it as a bridge between "complete stranger" and "best friend who actually does their dishes."
2. Is the platform free to use?
Creating a profile and browsing potential roommates is completely free. We offer an optional Premium Tier for users who want to boost their profile to the top of searches.

Safety & Privacy

3. How do you verify that users are real?
Safety is our top priority. We always recommend meeting in a public place before signing any agreements.
4. Will my exact address be visible to everyone?
No. To protect your privacy, we only show your general neighborhood. Your specific address is only shared if and when you choose to give it to a potential match via our secure messaging system.

The Matching Process

5. Can I search for roommates if I already have an apartment?
Absolutely! When you create your profile, you can select "Rooms for Rent". You can upload photos, list the rent, and describe your ideal co-habitant.
6. What should I include in my bio?
Be honest but specific! Mention your "non-negotiables" (e.g., no pets, early riser) and your hobbies. A good bio tells people what it's actually like to live with you.
7. I found a roommate! How do I take down my listing?
Congrats! You can deactivate your listing or hide your profile at any time through your Account Settings. This stops new messages from coming in while keeping your data saved.

Troubleshooting

8. What should I do if a user is acting suspiciously?
We have a zero-tolerance policy for harassment or scamming. Use the "Report User" button found on every profile. Our moderation team reviews these reports within 24 hours.
9. Can I filter for specific needs (e.g., LGBTQ+ friendly)?
Yes! Our Advanced Filters allow you to narrow down your search based on specific lifestyle requirements and identity-affirming spaces to ensure you find a home where you can be yourself.
Pro-Tip: Always trust your gut. If a situation feels uncomfortable during the initial meeting, it's okay to move on to the next match!